The Battle of Wills

I am having a 'Battle of Wills' with my internet service provider. Since I started using them I have had issues. They are one of the big two so you would think they would know what they are doing... but they don't. Here are some of the standard problems...

I am a mac girl.
They don't have any mac experts so cannot support those of us using macs.

I am back and forth on whether or not to switch to the competitor but all my other mac girlfriends say they aren't any better.

Today I had yet another run in with them.

As I do every morning I check my email before anything else... yes I am an email whore. This morning there wasn't any email in my inbox, nada, nothing, zilch, zip, ZERO. Which is odd, I always have at least spam.

So I did some tests, I could send, not receive and email was showing up in my gmail (which then downloads to my laptop). So I called them. Here was the conversation:

Idiots "Good Morning, Losers are Us technical help, how can I help you this morning?"
Me "Morning, by chance are the incoming mail servers down?"
Idiots "Not this morning, no, everything is fine. Is there a problem?"
Me "Ya, I can send and not recieve.
Idiots "How do you know this?"
Me Pause... biting tongue, "I tested it."
Idiots "Ok, can I have your user information.. blah blah blah"
Idiots "Ok, well, I have checked and everything looks ok, are you sure your Outlook Express Settings are ok?"
Me "Pause, deep breath... I'm on a Mac and use MacMail."
Idiots "Oh. Um, hold on."

Put on hold.

Idiots "Sorry for making you wait. Ok, have pulled up my virtual mac."
Me "Do you have version X up and Mac Mail 2.1?"
Idiots "No, we don't have that MacMail version so I will have to wing it."
Me Long Pause, deep breath.

We go through the settings, all is correct... Of course it is.. I do know what the fuck I am doing...

Conversation continues...

Idiots "Well, I can't see what the problem is, and we don't really support mac's. What I can suggest is we delete your profile on your computer and start from scratch"
Me DeJa Fucking Vu! "My profile, uh, won't that delete everything?"

Idiots "Yes, but unfortunately that is the only way we can fix it."
Me "No, it's not. I've been through this with you guys dozens of times. The last time you did this on my old computer you screwed it up."

Idiots "Excuse me."
Me "Yes, exactly what I said."

Idiots "Well, madame, we don't really support mac's and this is an apple problem."
Me "No it's not, it's a Losers are Us problem. It has been the last 5 times I have called. You need to learn how to support mac's"

Click... yes, i hung up on him.

It took me another 30 minutes but after going through THEIR settings one by one I found the problem, changed the settings and now I get email again. IDIOTS!